Privacy policy

                Effective Date: December 12, 2023

                Preamble:

                This Privacy Policy (“Policy”) is a binding legal agreement between SmartDispatch.io, inclusive of its affiliates and subsidiaries (hereinafter collectively referred to as “the Company,” “we,” “us,” or “our”) and the users (“User,” “you,” or “your”) of its digital platforms and Services. This Policy outlines our legal obligations and practices in relation to the collection, use, disclosure, and safeguarding of personal information (“Personal Information”), ensuring compliance with applicable data protection legislation and regulations.

                1. Scope and Applicability

                1. 1.1 This Policy applies to all Personal Information collected, processed, or stored by SmartDispatch.io through its digital mediums, including but not limited to its websites (e.g., https://SmartDispatch.io), mobile applications, Application Programming Interfaces (APIs), integration services, and any related products, services, or content (hereinafter referred to as “the Services”).
                2. 1.2 Your access, use, or registration for the Services constitutes your acknowledgment and unequivocal acceptance of the terms herein. Non-acceptance of these terms necessitates the immediate cessation of Service use.

                2. Data Collection and Processing

                1. 2.1 Categories of Information Collected: We collect diverse Personal Information categories, including, but not limited to, identifiers such as names, addresses, email addresses, telephone numbers, transactional details, digital interactions, and geolocation data.
                2. 2.2 Handling of Sensitive Data: The collection of sensitive information, especially geolocation data, is performed only with explicit user consent and adheres strictly to prevailing data protection regulations.
                3. 2.3 Aggregated and Anonymized Data Processing: Non-identifiable information is processed for analytical purposes, ensuring individual privacy is uncompromised.

                3. Data Source and Provenance

                1. 3.1 Data is acquired from multiple sources, including direct user inputs, automated tracking mechanisms, publicly accessible databases, and collaborations with external entities.
                2. 3.2 Third-Party Information Integration: Data procured from third parties is rigorously evaluated for alignment with our data protection principles.

                4. Utilization of Personal Information

                1. 4.1 Service Provision and Enhancement: We utilize Personal Information to deliver, refine, and customize our Services and to ensure the operational efficacy of our digital offerings.
                2. 4.2 Compliance with Legal and Regulatory Mandates: Personal Information processing is essential for fulfilling statutory obligations, safeguarding the Company’s legal rights, and enforcing our Terms of Use.

                5. Data Disclosure and Sharing

                1. 5.1 Engagement with Third Parties: Personal Information is disclosed to service providers and business partners under stringent confidentiality agreements congruent with this Policy.
                2. 5.2 Responses to Legal and Governmental Directives: Disclosure of Personal Information may occur in response to lawful requests from law enforcement and government entities.

                6. User Rights and Control

                1. 6.1 Access and Correction Rights: Users maintain the right to access and request correction of their Personal Information.
                2. 6.2 Right to Erasure and Restriction: Users can demand the erasure or limitation of their Personal Information, subject to statutory retention requirements.
                3. 6.3 Data Portability: Users are entitled to receive their Personal Information in a structured, commonly utilized format upon request.

                7. Exercising User Rights

                1. 7.1 Users may exercise their rights via specified channels provided by SmartDispatch.io.
                2. 7.2 Identity Verification Measures: To safeguard user privacy, we implement stringent identity verification procedures for individuals requesting information pertaining to their Personal Information.

                8. User Preferences and Consent Management

                1. 8.1 Users are empowered to manage their communication preferences and opt out of specific data collection methods.
                2. 8.2 Cookie Usage and Management: Our Cookie Policy elaborates on the application and management of cookies and similar tracking technologies.

                9. Interactions with External Digital Platforms

                1. 9.1 The Company disclaims responsibility for the privacy practices or content of third-party websites linked to our Services.

                10. Data Security and Integrity Protocols

                1. 10.1 We deploy advanced technical and organizational measures to secure Personal Information against unauthorized access, alteration, destruction, or inadvertent disclosure.

                11. Considerations for Users Below the Age of Majority

                1. 11.1 Our Services are not intended for individuals under 18 years of age. We do not knowingly collect or process data pertaining to minors.

                12. Policy Amendments

                1. 12.1 The Company reserves the right to modify this Policy, reflecting changes in legal mandates, our data handling practices, or user feedback. Significant amendments will be communicated to users through our Services.

                13. Compliance and Documentation Review

                1. 13.1 The Company conducts reviews of user-submitted documentation for compliance with technical specifications but does not verify content accuracy. Responsibility for document accuracy rests with the submitter.

                14. Contact and Queries

                1. 14.1 For inquiries regarding this Policy or to exercise privacy-related rights, users may contact us at admin@SmartDispatch.io.